Terms & Conditions

1. Information About Us

1.1

This website is operated by Silk Walk Pte Ltd (the "Company", "we", "our" or "us"), a company incorporated in Singapore under UEN 201909634M.

Registered Address:

Silk Walk Pte Ltd
163 Tanglin Road
Tanglin Mall #03-101
Singapore 247933

Email: admin@silkwalk.com
Phone: +65 9230 1802

1.2

These Terms and Conditions apply to purchases made through our website, online platforms, social media channels, telephone orders, WhatsApp orders and in-store purchases, unless otherwise stated in writing by Silk Walk.

By purchasing products from Silk Walk, whether online or in-store, you agree to be bound by these Terms and Conditions.

Where separate terms, promotions or policies apply to specific products, services or transactions, such terms shall apply in addition to these Terms and Conditions.

2. Service Availability

2.1

Our website is intended for customers residing in Singapore.

2.2 International Orders

We may accept international orders at our sole discretion. Additional shipping charges, taxes, duties, customs fees, import charges and any other applicable fees shall be borne entirely by the customer.

All international sales are final. International orders are strictly non-refundable and non-exchangeable, except where the product received is materially defective or incorrectly supplied by Silk Walk.

Silk Walk shall not be responsible for any delays, customs clearance issues, import restrictions, taxes, duties, fees, confiscation, or refusal of entry by the destination country's authorities. Any additional charges imposed by customs or local authorities are the sole responsibility of the customer.

3. Your Status

3.1

By placing an order through our website, you confirm that:

3.1.1

You are at least 18 years old or have obtained consent from a parent or legal guardian.

3.1.2

You are legally capable of entering into binding contracts.

3.1.3

The information provided by you is true, accurate and complete.

4. How the Contract is Formed Between You and Us

4.1

After placing an online order, you will receive an email from us acknowledging that we have received your order. Please note that this acknowledgement does not constitute acceptance of your order. Your order constitutes an offer to purchase a product from us. All telephone and online orders are subject to acceptance by Silk Walk, and the contract between us ("the Contract") shall only be formed when the products are dispatched, delivered or collected.

4.2

All orders are subject to stock availability. Where a product is unavailable, we may offer a suitable replacement subject to your verbal or written approval. If no suitable replacement is available, we reserve the right to cancel the order and provide a refund for the unavailable item.

4.3

Orders are generally processed and fulfilled within two (2) to three (3) business days unless otherwise stated. Business days exclude Saturdays, Sundays and Public Holidays. Delivery timelines are estimates only and are not guaranteed.

4.4

You are responsible for ensuring that all order details provided are accurate and complete. Full payment must be received and successfully processed before any order is dispatched or made available for collection.

4.5

Many of our products are handmade, hand-finished, artisanal or produced using natural materials. Variations in colour, texture, finish, pattern, dimensions and appearance may occur between batches and shall not be considered defects.

Returns, exchanges and refunds are subject to our Refunds Policy. Products may only be returned or exchanged if they meet the eligibility requirements set out in our Refunds Policy. Silk Walk reserves the right to reject any return, exchange or refund request that does not comply with those requirements.

5. Third-Party Websites

5.1

Our website may contain links to third-party websites, services or resources that are not owned, operated or controlled by Silk Walk.

5.2

Such links are provided solely for your convenience and information. Silk Walk does not endorse, approve or make any representations regarding the content, products, services or practices of any third-party website.

5.3

We are not responsible for the availability, accuracy, security, content, privacy policies or business practices of any third-party websites.

5.4

Any purchases, transactions or dealings you enter into with third-party websites are solely between you and the relevant third party. Silk Walk shall not be liable for any loss, damage, claim or dispute arising from your use of or reliance on any third-party website, product or service.

6. Price and Payment

6.1

All prices displayed on our website are stated in Singapore Dollars (SGD) unless otherwise specified.

6.2

The price of any product shall be the price quoted on our website at the time the order is placed, except in cases of obvious error.

6.3

While we make every effort to ensure that all pricing information on our website is accurate, errors may occasionally occur. Silk Walk reserves the right to correct any pricing, product description or typographical errors at any time without prior notice.

6.4

If a product's correct price is lower than the price stated on our website, we will charge the lower amount and process your order accordingly.

6.5

If a product's correct price is higher than the price stated on our website, we may, at our sole discretion:

• Honour the lower advertised price;

• Contact you for instructions before dispatch;

• Cancel the order and issue a refund; or

• Refuse acceptance of the order.

6.6

Full payment must be received and successfully processed before any order is dispatched or made available for collection.

6.7

We accept payment methods displayed on our website at the time of purchase. Silk Walk reserves the right to change accepted payment methods without prior notice.

6.8

In the event of a failed, reversed, disputed or chargeback payment, Silk Walk reserves the right to suspend, cancel or refuse the order until payment has been successfully received.

6.9

Any promotional discounts, coupon codes or special offers are subject to their respective terms and conditions and may be withdrawn, amended or cancelled at any time.

6.10

Shipping charges, customs duties, import taxes, handling fees and other applicable charges (where applicable) are not included in the product price unless expressly stated.

7. Returns, Exchanges and Refunds Policy

7.1 Eligibility for Returns and Exchanges

Returns or exchange requests must be submitted within seven (7) days from the date of delivery or collection.

To be eligible for a return or exchange, the item must:

• Be unused and in its original condition;

• Be complete with original packaging, tags, labels and accessories;

• Be free from damage, stains, odours, alterations or signs of use;

• Be accompanied by proof of purchase.

All returns and exchanges are subject to inspection and approval by Silk Walk.

7.2 Inspection of Returned Products

Upon receipt of a returned item, Silk Walk will inspect the product to determine whether it qualifies for a return, exchange, replacement, store credit or refund.

Silk Walk reserves the right, at its sole discretion, to reject any return, exchange or refund request if the product does not meet the requirements set out in these Terms and Conditions.

7.3 Defective or Incorrectly Supplied Products

If a product is found to be defective or incorrectly supplied, Silk Walk may, at its sole discretion:

• Replace the item;

• Repair the item;

• Offer store credit; or

• Issue a refund using the original payment method.

7.4 Non-Refundable and Non-Exchangeable Items

The following items are strictly non-refundable and non-exchangeable:

• Sale, discounted, promotional or clearance items;

• Pre-order items;

• Customised or personalised products;

• Gift cards or vouchers;

• Special-order products;

• International orders;

• Products damaged through misuse, negligence or improper care.

7.5 Handmade and Natural Products

Many of our products are handmade, hand-painted, hand-finished or made using natural materials.

Variations in colour, texture, finish, pattern, dimensions, grain, glazing, brushstrokes or appearance are natural characteristics of such products and shall not be considered defects.

Such variations do not qualify for returns, exchanges or refunds.

7.6 Return Shipping and Transportation

Unless the item is defective or incorrectly supplied by Silk Walk, all shipping, postage, courier and transportation costs associated with returning an item shall be borne by the customer.

7.7 Return Address

All returns and exchanges must be sent or delivered to:

Silk Walk Pte Ltd
163 Tanglin Road
Tanglin Mall #03-101
Singapore 247933

7.8 Delivery Charges

Original delivery, shipping, courier and handling charges are non-refundable.

7.9 Shortfall Claims

Any claim relating to missing, incorrect or short-delivered items must be reported to Silk Walk within two (2) days of delivery.

Failure to notify us within this period shall constitute acceptance of the order as complete and accurate.

7.10 Risk During Return Transit

Customers are responsible for ensuring returned products reach us safely. Silk Walk shall not be responsible for items lost, damaged or delayed during return transit.

8. Limitation of Liability

8.1

We strive to ensure that all products supplied by Silk Walk are of satisfactory quality and substantially match their descriptions at the time of purchase.

8.2

To the fullest extent permitted by applicable law, Silk Walk's total liability in connection with any product purchased from us shall be limited to the purchase price paid for that product.

8.3

Unless otherwise expressly stated by Silk Walk, any manufacturer warranties, guarantees or after-sales service relating to a product are provided solely by the respective brand owner, manufacturer or supplier.

8.4

Silk Walk shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, loss of business, loss of opportunity, loss of goodwill or any other economic loss arising from the use of, inability to use, or purchase of any product.

8.5

Silk Walk shall not be liable for any damage resulting from misuse, improper handling, improper storage, negligence, normal wear and tear, accidents, unauthorised modifications or failure to follow product care instructions.

8.6

Many products sold by Silk Walk are handmade, hand-finished or made using natural materials. Variations in colour, texture, finish, dimensions, pattern or appearance are natural characteristics of such products and shall not be considered defects or grounds for liability.

8.7

Nothing in these Terms and Conditions shall exclude or limit any liability that cannot be excluded or limited under applicable law.

9. Notices

9.1

Any notices, enquiries, complaints or communications from you to Silk Walk should be sent to:

Silk Walk Pte Ltd
163 Tanglin Road
Tanglin Mall #03-101
Singapore 247933

Email: admin@silkwalk.com

9.2

Silk Walk may provide notices, updates, confirmations, disclosures or other communications to you by email, telephone, SMS, WhatsApp, postal mail or through notifications on our website, using the contact details provided by you.

9.3

You are responsible for ensuring that your contact information is accurate and up to date. Silk Walk shall not be responsible for any failure to receive notices arising from inaccurate or outdated contact details provided by you.

9.4

Any notice sent by email shall be deemed received on the date it is transmitted, unless the sender receives notice that the email was not successfully delivered.

10. Events Outside Our Control (Force Majeure)

10.1

Silk Walk shall not be liable for any failure, delay or inability to perform any of its obligations under these Terms and Conditions where such failure or delay results from circumstances beyond our reasonable control ("Force Majeure Event").

10.2

A Force Majeure Event includes, but is not limited to:

10.2.1

Strikes, lock-outs, labour disputes or other industrial action;

10.2.2

Civil unrest, riots, public disturbances, invasion, terrorist attacks, war, threat of war or armed conflict;

10.2.3

Fire, explosion, storm, flood, earthquake, epidemic, pandemic or other natural disasters;

10.2.4

Interruptions, disruptions or inaccessibility of transportation systems, including air, sea, rail, road, courier or postal services;

10.2.5

Interruptions, failures or inaccessibility of public or private telecommunications networks, internet services, payment systems or utilities;

10.2.6

Government actions, legislation, regulations, sanctions, restrictions, import or export controls, customs delays or other regulatory measures;

10.2.7

Supplier shortages, manufacturing delays, shipping disruptions or shortages of materials beyond our reasonable control.

10.3

Where a Force Majeure Event occurs, Silk Walk's obligations shall be suspended for the duration of the Force Majeure Event.

10.4

Silk Walk shall use reasonable efforts to resume normal operations as soon as practicable but shall not be liable for any losses, costs, expenses or damages arising from such delay or inability to perform.

10.5

If a Force Majeure Event continues for an extended period, Silk Walk reserves the right to cancel affected orders and provide an appropriate refund for any undelivered products.

11. Waiver

11.1

Any failure or delay by Silk Walk in exercising or enforcing any right, remedy or provision under these Terms and Conditions shall not constitute a waiver of that right, remedy or provision.

11.2

Any waiver by Silk Walk of any breach, default or non-compliance shall not constitute a waiver of any subsequent or continuing breach, default or non-compliance.

11.3

No waiver shall be effective unless it is expressly made in writing and signed or authorised by Silk Walk.

11.4

A waiver of any right or remedy on one occasion shall not prevent Silk Walk from exercising that right or remedy on any other occasion.

12. Severability

12.1

If any provision or part of a provision of these Terms and Conditions is determined by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from these Terms and Conditions to the extent necessary.

12.2

The validity, legality and enforceability of the remaining provisions shall not be affected and shall continue in full force and effect to the fullest extent permitted by law.

12.3

Where possible, any invalid or unenforceable provision shall be interpreted or modified in a manner that most closely reflects the original intention of the provision while remaining valid and enforceable.

13. Entire Agreement

13.1

These Terms and Conditions, together with any policies, notices or documents expressly referred to herein, constitute the entire agreement between you and Silk Walk relating to your use of this website and the purchase of products from us.

13.2

These Terms and Conditions supersede and replace all prior discussions, communications, representations, understandings and agreements, whether oral or written, relating to the same subject matter.

13.3

You acknowledge that, in entering into any transaction with Silk Walk, you have not relied upon any statement, representation or promise that is not expressly set out in these Terms and Conditions, except where such reliance cannot be excluded by law.

13.4

Nothing in this clause shall limit or exclude liability for fraud or fraudulent misrepresentation.

14. Changes to These Terms and Conditions

14.1

Silk Walk reserves the right to amend, update or revise these Terms and Conditions at any time without prior notice.

14.2

Any changes to these Terms and Conditions shall take effect immediately upon publication on our website unless otherwise stated.

14.3

The Terms and Conditions in force at the time an order is placed shall apply to that order.

14.4

Where changes are required by applicable law, regulation or governmental authority, such changes may apply immediately, including to existing orders where required by law.

14.5

Your continued use of our website following the publication of any revised Terms and Conditions shall constitute your acceptance of those changes.

15. Governing Law and Jurisdiction

15.1

These Terms and Conditions, and any contracts for the purchase of products through our website, shall be governed by and construed in accordance with the laws of the Republic of Singapore.

15.2

Any dispute, claim or controversy arising out of or in connection with these Terms and Conditions, the use of our website, or the purchase of any products from Silk Walk shall be subject to the exclusive jurisdiction of the Courts of the Republic of Singapore.

15.3

Nothing in these Terms and Conditions shall affect any rights or remedies that cannot be excluded under applicable law.

16. Promotions and Discount Codes

16.1

Promotional offers, discounts and discount codes are valid only during the period specified and are subject to any additional terms and conditions applicable to the promotion.

16.2

Unless expressly stated otherwise, promotional offers and discount codes may not be combined with any other promotion, discount, offer or voucher.

16.3

Promotional offers and discount codes are non-transferable, non-exchangeable and have no cash value.

16.4

Silk Walk reserves the right to amend, suspend, withdraw or cancel any promotion, discount code or offer at any time without prior notice.

16.5

Silk Walk reserves the right to reject or cancel the use of any promotional code where it believes the code has been used improperly, fraudulently, in breach of these Terms and Conditions, or contrary to the intended purpose of the promotion.

16.6

If an order is cancelled, refunded, returned or partially refunded, any promotional code, discount or offer applied to that order shall not be reinstated, reissued or refunded unless otherwise determined by Silk Walk at its sole discretion.

16.7

Promotional discounts apply only to the qualifying products and do not apply to shipping charges, delivery fees, taxes, duties or other charges unless expressly stated otherwise.

17. Pre-Orders

17.1

Products marked as "Pre-Order" are items that are not immediately available for dispatch and are purchased in advance of their arrival.

17.2

Full payment is required at the time a pre-order is placed.

17.3

Estimated delivery or arrival dates are provided as a guideline only and are subject to manufacturing schedules, supplier availability, shipping conditions, customs clearance and other factors beyond Silk Walk's control.

17.4

Delivery dates for pre-order items are estimates only and are not guaranteed. Silk Walk shall not be liable for any delays in production, shipment, customs clearance or delivery.

17.5

Pre-order items are not eligible for cancellation, refund, exchange or change of mind once the order has been placed, unless otherwise stated by Silk Walk.

17.6

Where a pre-order item becomes permanently unavailable or cannot be fulfilled, Silk Walk's liability shall be limited to a refund of the amount paid for the affected item.

17.7

Where an order contains both in-stock and pre-order items, Silk Walk reserves the right to ship the items together once all products are available, or separately at its sole discretion.

17.8

Any estimated delivery timeline provided by Silk Walk is given in good faith and shall not constitute a contractual guarantee of delivery by a specific date.

18. Product Descriptions and Images

18.1

Silk Walk strives to ensure that all product descriptions, photographs, images, dimensions, specifications and pricing displayed on our website are accurate at the time of publication.

18.2

Despite our best efforts, colours may vary due to photography, lighting conditions, monitor settings, mobile device displays and individual screen calibrations. The actual colour, appearance and finish of a product may differ slightly from that shown on our website.

18.3

Measurements, dimensions and capacities provided on our website are approximate and are intended as a guide only. Minor variations may occur during the manufacturing process.

18.4

Many of our products are handmade, hand-painted, hand-finished or produced using natural materials. Variations in colour, texture, pattern, grain, finish, glazing, brushstrokes, dimensions and overall appearance are natural characteristics of such products and shall not be considered defects.

18.5

Product photographs are intended for illustrative purposes only. Accessories, props, styling items, furnishings or decorative elements shown in product images are not included unless specifically stated in the product description.

18.6

Silk Walk reserves the right to correct any errors, omissions, inaccuracies or outdated information relating to product descriptions, images, specifications, availability or pricing without prior notice.

18.7

Natural variations and minor differences between batches, production runs or handmade products do not qualify for returns, exchanges or refunds unless the product is materially defective.

19. Intellectual Property

19.1

All content displayed on this website, including but not limited to text, product descriptions, photographs, images, graphics, logos, trademarks, icons, designs, layouts, videos and other materials ("Content"), is owned by or licensed to Silk Walk and is protected by applicable copyright, trademark and intellectual property laws.

19.2

No part of this website or its Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, modified, displayed, sold or otherwise exploited without the prior written consent of Silk Walk or the relevant rights holder.

19.3

You may access and use this website solely for personal, non-commercial purposes. Any unauthorised use of the Content is strictly prohibited.

19.4

Nothing contained on this website shall be construed as granting any licence or right to use any trademark, logo, trade name or other intellectual property displayed on the website without the prior written permission of Silk Walk or the relevant owner.

19.5

Product names, trademarks, logos and brand assets belonging to third-party brands featured on our website remain the property of their respective owners and are used with permission or for identification purposes only.

19.6

Silk Walk reserves all rights not expressly granted under these Terms and Conditions.

20. Contact Information

20.1

If you have any questions regarding these Terms and Conditions, your order, our products or our services, please contact us using the details below:

Silk Walk Pte Ltd
163 Tanglin Road
Tanglin Mall #03-101
Singapore 247933

Email: admin@silkwalk.com
Phone / WhatsApp: +65 9230 1802

20.2

We will endeavour to respond to all enquiries within a reasonable timeframe during our normal business hours.

20.3

For the latest contact information, opening hours and announcements, please refer to our website.

21. Additional Terms

21.1 Gift Cards, Vouchers and Store Credits

Gift cards, vouchers and store credits issued by Silk Walk are non-refundable, non-transferable and cannot be exchanged for cash.

Lost, stolen, damaged or expired gift cards, vouchers and store credits will not be replaced unless required by applicable law.

Silk Walk reserves the right to refuse, cancel or invalidate any gift card, voucher or store credit where fraud, misuse or unauthorised activity is suspected.

21.2 Right to Refuse Orders

Silk Walk reserves the right, at its sole discretion, to refuse, cancel, limit or reject any order, including but not limited to circumstances where:

• Products are unavailable;

• Pricing, product descriptions or website errors have occurred;

• Payment cannot be authorised or verified;

• Fraudulent, suspicious or unauthorised activity is suspected;

• The order breaches these Terms and Conditions.

Where payment has already been received for a cancelled order, Silk Walk's liability shall be limited to refunding the amount paid for the affected order.

21.3 Customer Information

Customers are responsible for providing accurate and complete billing, shipping and contact information.

Silk Walk shall not be liable for delays, failed deliveries, losses or additional charges arising from inaccurate, incomplete or outdated information supplied by the customer.

21.4 Refused Deliveries and Returned Shipments

Where a shipment is refused, unclaimed, returned due to an incorrect address, customs refusal, failed delivery attempts or non-payment of duties, taxes or other charges, Silk Walk reserves the right to deduct all shipping, return shipping, customs, handling and administrative costs from any refund that may be issued.

Where such costs exceed the value of the order, no refund shall be payable.

21.5 Website Errors and Omissions

Silk Walk reserves the right to correct any errors, inaccuracies, omissions, technical issues or outdated information appearing on the website without prior notice.

Such corrections may relate to product descriptions, images, pricing, promotions, availability or other website content.

21.6 Handmade and Artisanal Products

Many products sold by Silk Walk are handmade, hand-painted, hand-finished or produced using natural materials.

Natural variations in colour, texture, pattern, dimensions, finish, brushstrokes, glazing, grain and overall appearance are inherent characteristics of such products and shall not be considered defects.

Each item may vary slightly from photographs, samples or previous production batches.

21.7 Third-Party Brands

Certain products featured on our website are supplied by third-party brands and designers.

All trademarks, logos, product names, images and intellectual property belonging to such brands remain the property of their respective owners and are used with permission or for identification purposes only.

21.8 Survival

Any provisions of these Terms and Conditions which by their nature are intended to survive termination, including but not limited to intellectual property rights, limitation of liability and governing law provisions, shall continue in full force and effect following termination or completion of any transaction.