Frequently Asked Questions

Is it safe to shop with Silk Walk? Why are my particulars requested?

Yes, it is absolutely safe to shop with Silk Walk. Your personal information is required to process your order, arrange delivery, verify payment and provide customer support. All personal information is handled confidentially and used only for legitimate business purposes in accordance with applicable data protection laws.

Are there any additional charges apart from the listed price?

Delivery or shipping charges may apply depending on the value of your order and delivery location.

For Singapore orders, complimentary delivery may be available for qualifying purchases. Please refer to our Shipping Policy for the latest delivery charges and thresholds.

For international orders, shipping charges, customs duties, taxes and import fees may apply and shall be borne by the customer.

Are all products listed on the website available?

While we strive to keep our website updated, not all products are available for immediate delivery.

Some products may be:

• In stock and available for immediate dispatch;

• Currently in transit and arriving soon;

• Available on a pre-order basis;

• Made-to-order.

Pre-order items typically require approximately 3 to 5 weeks for arrival, depending on supplier and shipping schedules.

Selected furniture and made-to-order items may require a lead time of 2 to 3 months.

If you require confirmation of stock availability, please contact us before placing your order.

Do you accept international orders?

Yes, we accept international orders.

Please contact us at admin@silkwalk.com or submit an enquiry through our Contact Form for a shipping quotation and assistance with your order.

Please note that international customers are responsible for any applicable shipping charges, customs duties, taxes and import fees imposed by the destination country.

Are products from Silk Walk exchangeable or refundable?

Returns, exchanges and refunds are subject to our Returns & Refunds Policy.

Items must be returned in unused, original condition and approved by Silk Walk before any exchange, replacement, store credit or refund is considered.

Sale items, discounted items, pre-order items, customised products and international orders are generally not eligible for refund or exchange unless the item is defective or incorrectly supplied.

Please refer to our Returns & Refunds Policy for full details.

What are the stated product measurements based on?

Measurements are generally provided in Length × Width × Height (L × W × H) format unless otherwise stated.

As many of our products are handmade or hand-finished, measurements are approximate and may vary slightly. Minor variations of up to 1–2 cm should be expected.

What if I receive a damaged or defective product?

We take great care in packing and shipping every order.

If your item arrives damaged or defective, please contact us within three (3) days of receiving your order and provide photographs of the issue.

Upon review, Silk Walk may arrange for:

• Repair;

• Replacement;

• Store credit; or

• Refund,

at our sole discretion.

Where replacement parts or products are required, please allow approximately 3 to 5 weeks for sourcing and delivery, subject to availability.

Do you offer gift wrapping or gifting options?

Yes. Many of our products are suitable for gifting and gift wrapping may be available upon request.

If you would like to include a personal message or have special gifting requirements, please contact us before placing your order.

Do you accept custom, corporate or bulk orders?

Yes. We welcome custom orders, corporate gifting enquiries and bulk purchases.

Please contact us at admin@silkwalk.com and our team will be happy to discuss your requirements and provide a quotation.

Are handmade products exactly the same as shown in the photographs?

Many products sold by Silk Walk are handmade, hand-painted, hand-finished or produced using natural materials.

As a result, slight variations in colour, texture, finish, pattern and dimensions may occur between individual pieces and production batches. These variations are part of the unique character of handmade products and are not considered defects.