Frequently Asked Questions (FAQ)

Q: Is it safe to shop with Silk Walk? Why are my particulars requested?
A: Yes, it is absolutely safe to shop with us. Your particulars are required to process your orders, such as arranging delivery and verifying payment. All personal information is kept strictly confidential and used solely for its intended purpose.

Q: Are there any extra charges apart from the listed price?
A: Delivery or postage charges may apply if your order falls below the free delivery threshold of $250.

Q: Are all the products listed available?
A: Not all products are available in ready stock. Some items are available for immediate delivery within 7 days upon payment. For items not currently in stock, they may be:

  • On the way and arriving soon, or

  • Available via pre-order, in which case your order will be processed once confirmed.

Please check with us for the latest stock availability.

If your order requires pre-ordering, please allow 3 to 5 weeks for delivery arrangements. You will be contacted closer to the delivery date.

Note: Certain furniture pieces are made-to-order and may require a lead time of 2 to 3 months.

Q: Do you accept international orders?
A: Yes, we do. For international orders, please email admin@silkwalk.com or fill in the Online Contact Form. Our team will be in touch to assist you.

Q: Are products from Silk Walk exchangeable or refundable?
A: All purchases at Silk Walk are strictly non-refundable and non-exchangeable, unless due to certain circumstances. Please refer to our Shipping & Returns policy for full details.

Q: What are the stated product measurements based on?
A: Measurements are provided in Length x Breadth x Height (L x B x H) format. Please note that all measurements are hand-measured and may vary slightly by 1–2 cm.

Q: What if I receive a damaged product?
A: At Silk Walk, we take great care during the shipping process to ensure your items arrive safely. It is equally frustrating to both you and us when issues arise with your purchase.

Here’s what you can do:

  • If the item is still usable, we encourage you to continue using it.

  • If there are visible surface defects, please report them within 3 days of receiving the item. We will arrange for a repair or replacement of the affected part.

  • If a suitable replacement part is not available immediately, please allow 3 to 5 weeks for us to arrange it.

Please refer to our Shipping & Returns policy for more information. Feel free to contact us if you need further assistance.

Q: Do you offer gift wrapping or gifting options?
A: Yes! Many of our items come beautifully packaged, and we also offer gift wrapping upon request. Please contact us if you'd like to include a personal note or have any special instructions.

Q: Do you accept custom or bulk orders?
A: Yes, we do. If you're looking to place a custom or corporate/bulk order, please email admin@silkwalk.com and our team will be happy to assist you.