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FAQ

Q: Is it safe to shop with Silkwalk? Why are my particulars requested?
A: It is absolutely safe to shop with us. Your particulars are required to process your orders such as delivery arrangements, etc. Your information will be kept confidential and will only be used for its required purpose.

Q: Are there any extra charges from the listed price?
A:There will be delivery or postage charges in the event your orders fall below the free delivery amount of $250. 

Q: Are all the products listed available?
A: Not all products listed have ready stocks. Some products have stocks on hand and delivery can be arranged within 7 days upon payment. For items that are non available, they could either be on its way or an order needs to be placed in order to have your orders processed. Please check with us for products availability. In the event a pre-order had to be placed for your orders, please allow for 3 to 5 weeks before delivery arrangements will be made.You will be contacted on delivery nearer to date. Certain furniture are made to order and would require a lead time of about 2 to 3 months.

Q: Do you accept international orders?
A: Silkwalk only delivers to local Singapore addresses.

Q: Are products in Silkwalk exchangeable \ refundable?
Products in Silkwalk are strictly non refundable\ exchangeable unless due to certain circumstances. Please refer to shipping and returns for details.

Q: What are the stated measurements based on?
A: Measurements are based on L x B x H. Please note that the measurements are hand measured.There may be a slight deviation of 1-2 cm at times.
 
Q:What if I face damages with my products?
A: At Silkwalk, efforts have been taken in the shipping process to ensure your items arrive safely. It is equally frustrating to both yourself and us when you face problems in your purchases. Here’s what you can do in the event the undesired occur.
i. if the furniture is still usable, despite the damage, please proceed to use it.
ii. If there are surface defects on the product, please report it to us within 14 days upon receiving of your items. We will either repair or replace the part for you accordingly.
In the event we do not have the proper replacement part, please allow for 3 to 5 weeks for the part or product to be replaced.
Please refer to shipping and returns for more information on this topic. Feel free to check with us in the event you are unable to find an answer to your questions here.

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