Privacy Policy

Privacy Policy

Last Updated: June 2026

Silk Walk Pte Ltd ("Silk Walk", "we", "our" or "us") respects your privacy and is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA").

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, contact us or otherwise interact with Silk Walk.

1. Information We Collect

1.1

We may collect personal information from you when you:

  • Visit our website;

  • Create an account;

  • Place an order;

  • Subscribe to our newsletter;

  • Contact us via email, telephone, WhatsApp or social media;

  • Participate in promotions, surveys or events.

1.2

The personal information we collect may include:

  • Name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Delivery address;

  • Payment information;

  • Purchase history;

  • Account information;

  • Communications and correspondence with us.

1.3

We may also automatically collect certain technical information including:

  • IP address;

  • Browser type;

  • Device information;

  • Website usage data;

  • Cookies and tracking information.

2. How We Use Your Information

2.1

We may use your information for the following purposes:

2.1.1

To process and fulfil your orders.

2.1.2

To arrange deliveries and provide customer support.

2.1.3

To process payments and prevent fraudulent transactions.

2.1.4

To communicate with you regarding your orders, enquiries or requests.

2.1.5

To improve our website, products and services.

2.1.6

To personalise your shopping experience.

2.1.7

To administer promotions, competitions, surveys and events.

2.1.8

To send newsletters, marketing communications and promotional offers where consent has been provided.

2.1.9

To comply with legal, regulatory and business requirements.

3. How We Protect Your Information

3.1

We implement reasonable administrative, technical and physical security measures to protect your personal information from unauthorised access, disclosure, alteration, misuse or destruction.

3.2

Where payment information is processed online, transactions are transmitted using secure encryption technology through reputable payment gateway providers.

3.3

Silk Walk does not store complete credit card information on its own servers.

3.4

While we take reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

4. Cookies

4.1

Our website may use cookies and similar technologies to enhance your browsing experience.

4.2

Cookies help us:

  • Remember items in your shopping cart;

  • Save your website preferences;

  • Improve website functionality;

  • Analyse website traffic and usage patterns;

  • Personalise content and promotions.

4.3

Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling cookies may affect certain website functions.

5. Disclosure of Information

5.1

Silk Walk does not sell, rent or trade your personal information to third parties.

5.2

We may disclose your personal information to trusted third parties where necessary to operate our business and provide services to you, including:

  • Payment gateway providers;

  • Courier and logistics companies;

  • Website hosting providers;

  • Technology service providers;

  • Marketing and communication platforms;

  • Professional advisers;

  • Government authorities where required by law.

5.3

All such third parties are required to protect your personal information and use it only for authorised purposes.

5.4

We may disclose personal information where required by law or where we reasonably believe such disclosure is necessary to:

  • Comply with legal obligations;

  • Protect our rights and property;

  • Prevent fraud or illegal activity;

  • Protect the safety of customers or others.

5.5

Non-personally identifiable information may be used for analytics, marketing or business purposes.

6. Third-Party Websites

6.1

Our website may contain links to third-party websites, products or services.

6.2

These websites operate independently and have their own privacy policies.

6.3

Silk Walk is not responsible for the privacy practices, content or security of third-party websites.

7. Personal Data Protection

7.1

By providing your personal information to Silk Walk, you consent to our collection, use, disclosure and processing of your personal data for the purposes described in this Privacy Policy.

7.2

You may withdraw your consent to receive marketing communications at any time by contacting us or using the unsubscribe link contained in our emails.

7.3

Withdrawal of consent may affect our ability to provide certain services or process your orders.

8. Data Retention

8.1

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations and protect our legitimate business interests.

8.2

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise the data.

9. Access and Correction of Personal Data

9.1

You may request access to personal information held by Silk Walk or request corrections to inaccurate information.

9.2

Requests should be submitted using the contact details provided below.

9.3

Silk Walk reserves the right to charge a reasonable administrative fee where permitted by applicable law.

10. Children's Privacy

10.1

Our website is not intended for children under the age of 13.

10.2

We do not knowingly collect personal information from children without appropriate parental consent.

11. Terms and Conditions

11.1

Please also review our Terms and Conditions, which govern your use of our website and purchases from Silk Walk.

12. Changes to this Privacy Policy

12.1

Silk Walk reserves the right to amend or update this Privacy Policy at any time.

12.2

Any changes will be posted on this page and shall take effect immediately upon publication unless otherwise stated.

12.3

Your continued use of our website following any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

13.1

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us:

Silk Walk Pte Ltd
163 Tanglin Road
Tanglin Mall #03-101
Singapore 247933

Email: admin@silkwalk.com
Phone / WhatsApp: +65 9230 1802